1. Definitions
1.1 “Supplier” means Samarali B.V. trading as samarali.eu, located at:
Samarali B.V.
Bolkruid 19
Rotterdam, 3068 DJ
Netherlands
KVK 74237063
VAT No. NL859820324B01
1.2 “Goods” means the goods or services supplied by Samarali B.V. trading as samarali.eu.
1.3 “Customer” means the person or company who purchases or agrees to purchase goods or services from Samarali B.V. trading as samarali.eu.
2. General
2.1 These terms and conditions are accessible to everyone via the Supplier’s website and apply to all offers of the Supplier.
2.2 No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received full payment, accepted the Customer’s order, and shipped the goods. A binding legal contract is created once the Supplier has shipped the goods.
2.3 Upon placing an order, the Customer will receive an order confirmation via email. Acceptance of the Customer’s offer to buy the Goods occurs when the goods are shipped, and payment is taken by the Supplier.
2.4 The Supplier may change these terms and conditions of sale without notice in relation to future sales.
2.5 The contract is subject to the Customer’s right of cancellation (Section 8).
2.6 The Supplier reserves the right to decline any order for any reason.
3. Description of the Goods
3.1 The price and description of the goods the Customer orders will be as shown on the Supplier’s website when the order is placed.
3.2 Goods are subject to availability. If the goods the Customer ordered are out of stock, the Supplier will inform the Customer as early as possible.
3.3 The Supplier will strive to keep specifications clear and transparent and publish detailed specifications of all goods.
4. Price of the Goods
4.1 All prices on the site are subject to typesetting and printing errors. No liability is accepted for the consequences of these errors.
4.1.1 The Supplier will make every effort to ensure prices displayed on its website are accurate at the time an order is placed. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of canceling the order or reconfirming it at the correct price. If no confirmation is received within 7 days, the order will be canceled, and any amounts paid will be refunded.
4.2 In addition to the price of the goods, the Customer may be required to pay:
- Delivery and postage charges.
- Value Added Tax (VAT) and any other relevant taxes.
4.3 Goods marked as “Complimentary,” “Free,” or “Free of charge” under promotional offers will be treated as components of the primary goods sold.
5. Payment
5.1 Payment for goods, delivery, and postage charges can be made by any method shown on the Supplier’s website at the time of order.
5.2 Payment must be made before the delivery date.
5.3 Delivery will not occur until cleared funds are received.
5.4 Credit account invoices (unless otherwise agreed by the Supplier) shall be payable by the Customer within 30 days of the invoice. The Supplier reserves the right to charge interest on overdue amounts.
6. Delivery
6.1 Orders placed before 20:00h on Monday to Friday (excluding public holidays) will usually be processed the same day.
6.2 Goods will be delivered to the delivery/shipping address provided by the Customer.
6.3 If delivery cannot be made to the specified address for reasons within the Supplier’s control, the Customer will be informed and any sum paid will be refunded.
6.4 If the Customer fails to take delivery, the Supplier may store the goods and charge reasonable costs of storage, or sell the goods and credit the Customer for any excess over the agreed price or charge for any shortfall.
6.5 If the contract is canceled under the Distance Selling Regulations 2000, the Customer will be refunded within 30 days for any sum paid, less any failed delivery expenses.
6.6 Every effort will be made to deliver goods as soon as possible. However, the Supplier will not be liable for any loss or damage due to unavoidable delays.
6.7 Time for delivery shall not be of the essence. The Supplier may deliver goods in advance of the quoted delivery date.
6.8 The Customer must notify the Supplier within 48 hours of any missing items or discrepancies in the order upon receipt.
6.9 The Supplier may request an additional shipping charge for international orders if the actual weight of the package exceeds the estimated shipping cost.
7. Risk/Title
7.1 From the time of delivery, the goods are at the Customer’s risk.
7.2 Ownership of the goods will not pass from the Supplier to the Customer until full payment is received.
7.3 The Supplier is entitled to recover payment for the goods even if ownership has not passed to the Customer.
8. Customer Cancellations and Returns
8.1 The Customer may cancel the contract within 14 working days after receiving the goods without giving any reason.
8.2 To exercise the right of cancellation, the Customer must give written notice by letter or email, providing details of the order and any order reference.
8.3 If the Customer exercises the right of cancellation after the goods have been delivered, they will be responsible for returning the goods to the Supplier at their own expense and risk.
8.4 The Goods remain the Customer’s responsibility during transit until signed for by the Supplier.
8.5 When returning the product, the Customer must include the original delivery note.
8.6 Goods must be returned to:
Samarali B.V.
Bolkruid 19
Rotterdam, 3068 DJ
Netherlands
8.7 Reasonable care must be taken to ensure goods are not damaged in transit.
8.8 Goods must be returned complete, unless defective. If any items are damaged or missing, the product is deemed incomplete.
8.9 Once the Supplier is notified of the cancellation and receives the returned goods, a refund will be processed within 14 days for any sum paid, including calculated shipping costs.
8.10 If goods are not returned as required, the Customer may be charged a sum not exceeding the direct costs of recovering the goods.
8.11 The Supplier may charge a restocking fee for items not returned in a suitable condition.
8.12 Distance Selling Regulations only apply to Business to Consumer transactions.
9. Warranty
9.1 All goods are warranted free from defects for 3 months from the date of supply, unless otherwise stated. This warranty does not affect the Customer’s statutory rights.
9.2 This warranty does not apply to defects arising from fair wear and tear, accident, wilful damage, alteration or repair without the Supplier’s approval, negligence, improper use, or failure to follow instructions.
9.3 If goods are damaged on delivery, the Customer should notify the Supplier immediately via email at info@samarali.eu.
9.4 If goods develop a defect while under warranty or if the Customer has a complaint, they should notify the Supplier in writing via the email address provided within 7 days of discovering the defect or complaint.
9.5 If goods are found defective, a working replacement will be sent. If a replacement is not possible, the Supplier will offer a refund. The Customer also has the right to cancel.
10. Limitation of Liability
10.1 The Supplier’s total liability arising in connection with the performance of this agreement shall be limited to the price paid for the goods.
10.2 The Supplier shall not be liable for any indirect or consequential loss or damage arising out of or in connection with this agreement.
10.3 The Supplier is not liable for damage caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.
11. Pictures and Specifications
11.1 All drawings, product photos, and illustrations are for illustrative purposes only and do not form part of this agreement.
11.2 All images, data regarding weights, labels, dimensions, etc., on the Supplier’s website are approximations and cannot give rise to termination of the agreement or compensation.
11.3 Drawings, illustrations, product photos, or other documents issued for the use or information of the Customer shall not be reproduced, copied, or communicated to any third party without prior written consent from the Supplier.
12. Offers
12.1 Offers are without obligation unless stated otherwise.
12.2 The Supplier reserves the right to revoke or deviate from an offer within 3 working days after receiving acceptance of a non-binding offer.
12.3 Oral commitments only bind the Supplier after they have been explicitly confirmed in writing.
12.4 Offers from the Supplier do not automatically apply to repeat orders.
12.5 The Supplier cannot be held to its offer if the offer contains mistakes or errors.
12.6 Additions, changes, and further agreements are only effective if agreed in writing.
13. Data Protection
13.1 The Supplier will take all necessary precautions to keep the details of the Customer’s order and payment secure. The Supplier is not liable for unauthorized access to information supplied by the Customer.
13.2 The Supplier respects website users’ privacy and ensures personal data confidentiality.
13.3 The Supplier may use a mailing list. Each mailing will contain instructions to remove oneself from the list.
13.4 Customer data will be included in the Supplier’s customer file if an order is placed. The Supplier adheres to the Data Protection Act and will not provide Customer information to third parties. See our Privacy Policy.
14. Force Majeure
14.1 The Supplier is not liable if its obligations cannot be met due to force majeure.
14.2 Force majeure includes any cause beyond